Access Services Representative 2 - Weekends | 6AM to 6PM

Baylor Scott & White Health • Round Rock, TX • 2h ago

Work Hours: Saturday & Sunday, 6AM to 6PM

This role requires attendance at a Revenue Cycle Training in Temple, TX during the first month of employment.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefits

Dollar-for-dollar 401(k) match, up to 5%

Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position @type and/or level

Job Summary

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Essential Functions of the Role

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.

Knows the patient flow processes in each area.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.

Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.

Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.

Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.

Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.

Conducts formal, documented training and serves as a resource to others.

Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

2 years of healthcare or customer service experience or education equivalency required.

Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.

Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Access Services Representative 2 - Weekends | 10AM to 8PM

Baylor Scott & White Health • Cedar Park, TX • 2h ago

Management & Administrative

Work Hours: Saturday & Sunday, 10AM to 8PM This role requires attendance at a Revenue Cycle Training in Temple, TX during the first month of employment. About Us Here at Baylor Scott & White Health we promote the...

2h ago

Go to Apply

Access Services Representative 2 - Part Time | 7PM to 11PM

Baylor Scott & White Health • Cedar Park, TX • 2h ago

Management & Administrative

Work Hours: Monday to Friday, 7PM to 11PM This role requires attendance at a Revenue Cycle Training in Temple, TX during the first month of employment. About Us Here at Baylor Scott & White Health we promote the well...

2h ago

Go to Apply

Access Services Representative 2 - Nights

Baylor Scott & White Health • Cedar Park, TX • 2h ago

Management & Administrative

Work Hours: Monday to Friday, 10PM to 6AM This role requires attendance at a Revenue Cycle Training in Temple, TX during the first month of employment. About Us Here at Baylor Scott & White Health we promote the well...

2h ago

Go to Apply

Operations Manager

Ferguson Enterprises, LLC. • Pflugerville, TX • 3h ago

Management & Administrative

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

3h ago

Go to Apply

Branch Manager - Austin North/Northwest Market - Austin, TX

JPMorgan Chase • Cedar Park, TX • 3d ago

Management & Administrative

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitm...

3d ago

Go to Apply

Director of Rehabilitation / Program Manager / DOR

Aegis Therapies • Round Rock, TX • 4d ago

Management & Administrative

Director of Rehabilitation / DOR Job Type: Full-time Schedule: 40 hours per week, Monday to Friday Setting: Nursing Home, Rehabilitation Center, Skilled Nursing Facility Location: Trinity Care Center / Round Rock, TX Aeg...

4d ago

Go to Apply

Supply Chain Engagement Manager

Insight Global • Cedar Park, TX • 5d ago

Management & Administrative

Job Description Our Supply Chain Team is seeking sharp, energetic individuals with an unwavering eye for detail. As a Logistics Manager, you'll be a critical pillar of the Supply Chain & Inventory Management Team. St...

5d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Pflugerville, TX • 6d ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

6d ago

Go to Apply

Warehouse Clerk

KENCO LOGISTICS SERVICES LLC • Manor, TX • 1w ago

Management & Administrative

At Kenco Logistics, youre more than just a team memberyoure part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dyna...

1w ago

Go to Apply

Customer Service Associate - Morning Shift

Raising Cane's • Cedar Park, TX • 1w ago

Management & Administrative

Starting hiring pay at: $13.5 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In t...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.